Legal information
Privacy, cookies, company and legal information for Premier Taxis
This page explains how we handle personal information, what (if any) cookies we use, our company registration details, and how to contact us with legal or data-related queries. Use the links below to jump to a section.
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Privacy policy
Introduction
When you use our app or services, you are entrusting us with your information. We understand this is a significant responsibility and work hard to protect your personal data and put you in control.
This Privacy Policy explains how Premier Taxis collects, uses, and protects your personal data across our website, mobile application, and taxi services, including any data you provide when registering or using third-party services we work with.
The data we collect about you
We may collect and process the following types of personal data:
- Identifiable data — such as your first name, last name, phone number, username, profile photo, or social media account details.
- Contact data — including your email address, billing address, and telephone number.
- Financial data — including payment card details.
- Transaction data — details of payments and transactions made through our services and third-party payment providers.
- Technical data — such as IP address, device type, operating system, app version, language settings, time zone, and other technical information used to access our services.
- Usage data — information about how you use our app and services, including pages viewed and actions taken.
We do not collect special category personal data such as information relating to race, religion, political opinions, health, genetic or biometric data.
We do not knowingly collect data from children under the age of 13. If you believe we have collected such information, please contact us so it can be removed.
How we collect and use your information
Most personal data we process is provided directly by you for purposes such as:
- Registering you as a user of our app
- Identifying your device and operating system
- Providing taxi services, pricing journeys, and matching drivers
- Enabling communication between passengers and drivers
- Sending journey-related communications
- Customising services using location data (where enabled)
- Complying with legal obligations
Lawful basis for processing
We only process your personal data where a lawful basis applies, including:
- Your consent
- Performance of a contract
- Legitimate business interests
- Protection of vital interests
- Compliance with legal obligations
Sharing your information
We may share personal information with trusted third parties where required, including:
- Autocab (our app and booking system provider)
- Third-party service providers supporting our operations
- Regulatory or legal authorities where required by law
Your data protection rights
You have rights under data protection law, including:
- The right to access your personal data
- The right to rectification
- The right to erasure (subject to legal requirements)
- The right to restrict processing
- The right to object to processing
- The right to data portability
Requests are free of charge and will be responded to within one month.
Data security and storage
Personal data may be stored or processed in countries where we or our service providers operate. We take reasonable technical and organisational steps to protect your information, including encryption of payment data.
No system is completely secure, and we cannot guarantee absolute protection against unauthorised access.
Payment providers
Where payments are processed, we use PCI-compliant providers including:
- Opayo
- JudoPay
- PayPal
- Stripe
Changes to this policy
We may update this Privacy Policy from time to time. Where changes are significant, we will notify users via email, app notification, or other appropriate methods.
Contact details
If you have questions or concerns about this policy, please contact us:
Email:
Telephone: 01253 407170
Address:
Premier Taxis
344 Lytham Road
Blackpool
FY4 1DY
Complaints
If you are unhappy with how we handle your data, please contact us first. You may also raise a concern with the Information Commissioner’s Office (ICO).
ICO Address:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
ICO Helpline: 0303 123 1113
Website:
www.ico.org.uk
Terms and conditions
Introduction
Your use of our website, mobile application, and booking services indicates that you agree to the Terms and Conditions set out below.
Definitions
- “We”, “us”, “our” refers to Premier Taxis
- “You”, “your”, “user” refers to the person booking a journey via our website or software
- “Driver” refers to the driver assigned to your journey
- “As Directed” refers to a journey where no destination is specified
Limitations on use of software
All software, information, and data provided by us for the purpose of making a booking remains our property and is considered confidential.
You agree not to copy, distribute, or disclose any part of the software or its content to third parties, and to use it only for its intended purpose.
We do not guarantee that the software will be uninterrupted, error-free, or that the information provided will be accurate or meet your specific requirements.
Warranties
You confirm that you have the authority to enter into this agreement and to use our services in accordance with these Terms.
You agree to be financially responsible for all use of your account, including bookings made using your login credentials by members of your household, colleagues, or others authorised by you.
You warrant that all information provided by you is accurate and up to date, and you agree to indemnify us against any losses resulting from a breach of this warranty.
Terms of service
These Terms apply to all bookings made using our services.
- You must be registered to use our booking services
- You are responsible for keeping your login details secure
- You are responsible for all bookings made using your account
- Payment details provided must be accurate and authorised
- Full payment is required for completed journeys
- We may suspend or disable accounts that misuse the service
- You must not use the service for unlawful purposes or attempt unauthorised access
- We may amend these Terms from time to time and will notify users where appropriate
We may offer the ability to rate your journey. Any ratings or comments deemed abusive, threatening, obscene, or malicious may be removed and could result in account suspension.
Quotations and fares
We may provide estimated or fixed fare quotations. These quotes do not include additional charges unless stated.
Estimated fares are mileage-based and may vary due to waiting time, route changes, traffic conditions, or journey amendments.
Fixed fares may still be subject to additional charges, including but not limited to tolls, parking fees, route changes, or vehicle cleaning where required.
Payment
For cash bookings, you agree to pay the driver the final fare at the end of the journey unless the booking is cancelled in accordance with our cancellation policy.
Refund policy
As payment is generally taken after the completion of a journey, refunds are not normally provided once a service has been delivered.
If you have any concerns or complaints, please contact us directly using the contact details provided within the app or on our website.
Electronic communications
By using our services, you agree to receive communications from us electronically, including emails or in-app notifications related to your journeys or service updates.
General
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in effect.
These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Complaints policy and procedure
Our commitment to you
At Premier Taxis, we aim to provide a safe, reliable and professional service at all times. However, we understand that things do not always go to plan. When this happens, we take complaints seriously and see them as an opportunity to improve.
This policy explains how to make a complaint, how we will handle it, and what you can expect from us throughout the process.
What you can complain about
You may raise a complaint about any aspect of our service, including (but not limited to):
- Driver conduct or behaviour
- Vehicle condition or cleanliness
- Late arrivals or missed bookings
- Fares, charges or payments
- Issues with our app or booking system
- Customer service or communication
How to make a complaint
We encourage you to contact us as soon as possible after the issue occurs, while the details are still fresh.
You can make a complaint using one of the following methods:
- Online Form
- Email:
- Telephone: 01253 407170
- In writing: Premier Taxis, 344 Lytham Road, Blackpool, FY4 1DY
Please include as much information as possible, such as the date and time of travel, pick-up and drop-off locations, vehicle or driver details if known, and a clear description of the issue.
How we handle complaints
All complaints are logged and reviewed by our management team. We aim to handle every complaint fairly, consistently, and in a timely manner.
- We will acknowledge your complaint as soon as reasonably possible
- We may contact you to request further information if needed
- We will investigate the matter, including speaking to the driver where relevant
- We will respond with our findings and any actions taken
Response times
We aim to provide a full response to complaints within 14 days. If the issue is complex and requires additional time, we will keep you informed of progress and expected timescales.
Outcomes and resolution
Where a complaint is upheld, we will take appropriate action. This may include:
- An apology or explanation
- Additional driver training or internal review
- Fare adjustments where appropriate
- Changes to procedures to prevent similar issues
Any refunds or goodwill gestures are offered at our discretion and assessed on a case-by-case basis.
Escalating a complaint
If you are not satisfied with our response, you may ask for your complaint to be reviewed by a senior manager.
In certain circumstances, complaints relating to licensed taxi services may also be raised with the relevant local authority licensing department.
Abusive or unreasonable behaviour
We expect all communications to be respectful. Abusive, threatening, or repeated unreasonable complaints may result in limited engagement or refusal to continue correspondence.
Policy updates
We may update this Complaints Policy from time to time to reflect changes in our services or legal obligations. The most up-to-date version will always be available on our website.
Company information
Premier Taxis operates as a registered UK business. Our company and tax details are provided below in line with UK legal requirements.
- Legal name: Premier Cabs (Blackpool) Ltd
- Registered in: England and Wales
- Company registration number:02941228
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Registered office address:
344 Lytham Road
Blackpool
FY4 1DY - VAT number: 659681873